Help Center

We are all busy individuals living full lives, so we get it! The “I’ll take care of it later”mentality kicks in, but we forget. Then we unwittingly make our problem someone else’s problem We created this video to share the importance of doing your part to clean up after yourself so that you can help set the standard of what you too would want to expect in the house.  See also Membership Rules See Also Resident & Guest Commitments

Power Outage Power Outages can be viewed on Duke’s Outage Map A power outage can occur if: A crew is repairing a power line nearby and have to turn power off. Occasionally crews do not have time to notify everyone. Construction work requires a planned (notified in advanced) or an unplanned power outage occurs. Water bill is past due and disconnected (typically receive a notice on bill and phone call prior to disconnection). Steps Check front door for possible notice of planned water outage or repair crew on street. If outage in neighborhood, check Duke’s Outage Map All properties are on auto draft for payments. However, if past due bill needs to be paid, contact our offices at info@CommunityRoomRental.com . Once power is restored: A breaker or GFI may be tripped and needs to be reset Resetting a breaker & Resetting a GFI If still having problem, submit a maintenance request on the Members Page . See Also - Water Outage See Also - Internet Outage

Water Outage Some water outages appear on the @CLTWater Twitter page. A water outage can occur if: A crew is repairing a drinking water pipe nearby and have to turn water off. Occasionally crews do not have time to notify everyone. Construction work requires a planned (notified in advanced) or an unplanned water outage occurs. Water bill is past due and disconnected (typically receive a notice on bill and phone call prior to disconnection). Steps Check front door for possible notice of planned water outage or repair crew on street. If outage in neighborhood, Call 311 or 704.336.7600 for updates or check @CLTWater on Twitter. All properties are on auto draft for payments. However, if past due bill needs to be paid, contact our offices at info@CommunityRoomRental.com . Once water is restored: Run cold water from outside spigots (weather permitting) to clear trapped air and discolored water from plumbing. Remove aerators from faucets (looks like grill where water comes out) by hand or jar opener. Run cold water from inside faucets and bathtub spigots until water is clear or up-to 15 minutes. If water doesn't clear up within 15 minutes, call 311 or 704.336.7600 for assistance. Our maintenance team may need to flush out water heater according to manufacturer's website or owner's manual if needed (if you experience cloudy or discolored water when running hot water). Let our team know by submitting a work order on Resident’s Page . See Also - Power Outage See Also - Internet Outage

Our 3 Keys Dashboard provides three areas of support: Feedback - feedback form provides a secure place to register a concern/complaint about another member. Co-Living University - a selection of classes one can utilize to enhance your living experience. See I’m Having a Problem with a Fellow Member

Trash & Bulk Trash Pickup Regular trash pickup schedule is located here . Trash left curb side that is NOT inside the designated city bins will not be picked up and potentially leave the house and yourself up to HOA and City Ordinance violations and fines. However, you can schedule for the city to pick up trash via a convenient online portal . Enter your address and desired items to drop off and the city will provide instructions on picking up the items as well as the designated dates.

Please remember that you must submit your move-out date through the Member Portal. We’ve enjoyed having you! This is the simplified list of items to be done to ensure your space is Move In Ready for the next person: Vacuum carpet floor or sweep and mop hardwood and vinyl floors where appropriate Ensure you take any personal items from: Bathroom cabinets, shelves, and drawers Removed personal items from common closets, storage areas and garage Remove and clean designated kitchen shelf, pantry, or related space Clean tub or shower, particularly floor and glass Patch any holes in walls Remove personal food from all refrigerators Take pictures of areas when done and submit in the Member Portal Additionally, as per the lease, carpets in the room must be professionally cleaned. We have a contract with Clean Free Carpet where they will typically do a room for $99. You can call or text them at 704-890-2204 to schedule a cleaning. For hardwoods or laminate flooring, sweeping, and moping is usually sufficient. Last, we recommend for everyone moving out in advance to register a forwarding address with the USPS to ensure seamless services. This link will enable you to do so easily on your electronic device of choice. https://www.usps.com/manage/forward.htm On your scheduled move-out day, please remember to do the following: Clean your room After cleaning, please take at least two photos of your clean room and key location. Upload those photos to your dashboard (see below). If you have a physical key, leave it in the room Move out by 9:00am

Today is move in day. Yay! Let us know if there’s anything we can do to help. Which room is mine? Page one of your lease under section " YOUR ROOM - DOORS & ACCESS”, you’ll find directions to your room in the house as well as the door codes. Your signed lease is in the portal for access anytime. This is also the same page you can put in a Maintenance Request . My front door code isn’t working? When you type in the code, make sure you also hit the check mark. If that doesn’t open the lock, try: Viewing our video to see how the locks work T ext Member Support . Some newer locks they can reissue access from the office, which takes minutes. Member Support may ask for a video showing your steps to open the door and you can email it to info@CommunityRoomRental.com . My bedroom door code isn’t working? When you type in the code, make sure you also hit the # sign. If the code works, you’ll hear an audible beep for 3 seconds. That is when the door is unlocked and can be opened. When it stops beeping, it re locks. If that doesn’t open the lock, try: Watch this quick video to see how the lock works . T ext Member Support - let them know you can’t get your door open and what code you are using so they can assist. Member Support may ask for a video showing your steps to open the door and you can email it to info@CommunityRoomRental.com . House Rules - Page 5 of Lease: Resident & Guest Commitments as well as the Membership Rules — 🚨 Knowing these Rules & Commitments is critical to ensuring we set you up for success!! Wifi password is integrated into the first page of Co-Living University . The first page gives you information on your house and your Wifi password. Further pages (videos) give you more in depth information on how to get your co-living experience off to a great start. Where does your stuff go? Kitchen cabinets, pantries, and laundry rooms are labeled for your own designated space**. The label corresponds to your bedroom door label. Recommend not leaving person items in the shared space without recognizing other’s will use them thinking they are shared. Can I get cable or my own wifi installed in my room? Learn more… When is trash day scheduled? Learn more... Something’s wrong with my room, what should I do? Carpet not clean, scuffs or holes in the wall, blinds not working… our team works hard to get the room ready but sometimes they miss something. Complete your move in, but take pictures of anything and send it to our team at residents@CommunityRoomRental.com so our team can document and address asap. What’s the fastest way to get answers to questions? Go to our Help Center online and browse the hundreds of answers we have. **Not all houses have cabinets and pantry space, only where available

Welcome to the Community Room Rental! We’re so happy to have you as part of our community. To help us maintain a safe, comfortable, and enjoyable space for everyone, we’ve put together a few simple guidelines. These rules are designed to ensure that we all have a positive experience here, and we appreciate your cooperation in making this a welcoming environment for everyone. Guests Guest Limits : For a smooth co-living experience, we ask that guests stay no more than 3 days per month . This helps keep our spaces comfortable for everyone. Example: If you’re planning a longer visit or gathering, please make sure to let your housemates know in advance! Gathering Guidelines : If you’d like to host a gathering, just give your housemates at least three (3) days’ notice and get their approval. Example: Want to throw a movie night or have friends over? A quick heads-up keeps everyone in the loop! Sharing Access Codes : To maintain security, please don’t share entry codes with anyone, whether they’re members or guests. Single Occupancy : Rooms are for single occupancy only. This helps ensure everyone has their own private space to relax and recharge. Conduct Respect & Cleanliness : We all want a clean, comfortable space. Please help us keep both the inside and outside of the house tidy. Example: After using the kitchen, clear the counters and wash your dishes! And let’s all pitch in to keep the common areas free of trash. Consideration for Others : Think about how your actions impact others. Treat your fellow residents how you’d like to be treated. Example: Keep noise to a reasonable level and be mindful of shared spaces like the kitchen or living areas. Respectful Behavior : Let’s always show kindness and respect. Rude behavior, foul language, or yelling is not part of the vibe here. Example: If there’s a disagreement, have a calm and respectful conversation—no shouting or negativity. Violence & Threats : Violence, threats, or any form of aggression will not be tolerated. We aim to create a safe space for everyone. No Pets (Except Service Animals) : Pets aren’t allowed, but we’re happy to welcome pre-approved service animals. No Cooking in Bedrooms : For safety reasons, cooking appliances like toasters and microwaves should stay in the kitchen. Example: Please enjoy your meals in the kitchen, and save your bedroom for relaxation. Quiet Time : We observe a quiet time from 10:00pm to 8:00am to ensure everyone gets a restful night’s sleep. Please keep noise levels low during this time. Example: If you’re watching TV late, consider using headphones or lowering the volume. Damage Responsibility : If something gets damaged during your stay, please take responsibility for it. We’ll work together to keep the space in great shape! Smoking & Safety No Smoking : For safety and health, smoking (including tobacco, marijuana, or incense) is strictly prohibited inside or outside the house. Fire Safety : Space heaters and candles are not allowed due to fire safety concerns. Let’s all be mindful of keeping our shared spaces safe. Access & Security : Please don’t allow anyone you don’t know into the house. Only authorized staff and contractors will be given access codes. No Weapons : For everyone’s safety, firearms or weapons of any kind are not permitted. Illegal Substances : The use of illegal drugs is strictly prohibited and can result in immediate termination of your membership. Utilities & Vehicles Conserving Utilities : Let’s be mindful of our utility usage, like water and electricity, to keep things sustainable. Example: Close windows when the heat or air conditioning is on to conserve energy. Vehicle Guidelines : You may park one vehicle per space. Please ensure your vehicle is properly registered and doesn’t block others. Example: Don’t park on the grass or block mailboxes—keep the parking area clear for everyone. Payments & Miscellaneous Payment Integrity : Please use a valid payment method and keep your account funded to avoid issues. Payment disputes can disrupt the community, so let’s keep things smooth. Furniture & Personal Property : Please keep all common area furniture in its place and avoid removing any items from shared spaces. Business Activities : This is a living space, not a business. Please don’t operate a business from the rental, including holding meetings or using house resources for commercial purposes. Staff Access : Our team is here to ensure everything runs smoothly. We may enter rooms to ensure the safety and maintenance of the property. Personal Belongings : Please keep your personal property secure. We recommend having renter’s insurance in case of unexpected events. Final Thoughts  We’re so excited to have you as part of our community. By following these guidelines, we can create a space where everyone feels safe, respected, and valued. Let’s work together to keep things clean, comfortable, and fun for all! See also Resident & Guest Commitments

Credit score above 650, no evictions in the past 3 years, and must not have excessive late payments or charge offs. Credit score’s below 650 may require a higher deposit. You can find more information on our membership requirements here.