Help Center

Power Outage Power Outages can be viewed on Duke’s Outage Map A power outage can occur if: A crew is repairing a power line nearby and have to turn power off. Occasionally crews do not have time to notify everyone. Construction work requires a planned (notified in advanced) or an unplanned power outage occurs. Water bill is past due and disconnected (typically receive a notice on bill and phone call prior to disconnection). Steps Check front door for possible notice of planned water outage or repair crew on street. If outage in neighborhood, check Duke’s Outage Map All properties are on auto draft for payments. However, if past due bill needs to be paid, contact our offices at info@CommunityRoomRental.com . Once power is restored: A breaker or GFI may be tripped and needs to be reset Resetting a breaker & Resetting a GFI If still having problem, submit a maintenance request on the Members Page . See Also - Water Outage See Also - Internet Outage

Water Outage Some water outages appear on the @CLTWater Twitter page. A water outage can occur if: A crew is repairing a drinking water pipe nearby and have to turn water off. Occasionally crews do not have time to notify everyone. Construction work requires a planned (notified in advanced) or an unplanned water outage occurs. Water bill is past due and disconnected (typically receive a notice on bill and phone call prior to disconnection). Steps Check front door for possible notice of planned water outage or repair crew on street. If outage in neighborhood, Call 311 or 704.336.7600 for updates or check @CLTWater on Twitter. All properties are on auto draft for payments. However, if past due bill needs to be paid, contact our offices at info@CommunityRoomRental.com . Once water is restored: Run cold water from outside spigots (weather permitting) to clear trapped air and discolored water from plumbing. Remove aerators from faucets (looks like grill where water comes out) by hand or jar opener. Run cold water from inside faucets and bathtub spigots until water is clear or up-to 15 minutes. If water doesn't clear up within 15 minutes, call 311 or 704.336.7600 for assistance. Our maintenance team may need to flush out water heater according to manufacturer's website or owner's manual if needed (if you experience cloudy or discolored water when running hot water). Let our team know by submitting a work order on Resident’s Page . See Also - Power Outage See Also - Internet Outage

Our 3 Keys Dashboard provides three areas of support: Feedback - feedback form provides a secure place to register a concern/complaint about another member. Co-Living University - a selection of classes one can utilize to enhance your living experience. See I’m Having a Problem with a Fellow Member

Trash & Bulk Trash Pickup Regular trash pickup schedule is located here . Trash left curb side that is NOT inside the designated city bins will not be picked up and potentially leave the house and yourself up to HOA and City Ordinance violations and fines. However, you can schedule for the city to pick up trash via a convenient online portal . Enter your address and desired items to drop off and the city will provide instructions on picking up the items as well as the designated dates.

Please remember that you must submit your move-out date through the Member Portal. We’ve enjoyed having you! This is the simplified list of items to be done to ensure your space is Move In Ready for the next person: Vacuum carpet floor or sweep and mop hardwood and vinyl floors where appropriate Ensure you take any personal items from: Bathroom cabinets, shelves, and drawers Removed personal items from common closets, storage areas and garage Remove and clean designated kitchen shelf, pantry, or related space Clean tub or shower, particularly floor and glass Patch any holes in walls Remove personal food from all refrigerators Take pictures of areas when done and submit in the Member Portal Additionally, as per the lease, carpets in the room must be professionally cleaned. We have a contract with Clean Free Carpet where they will typically do a room for $99. You can call or text them at 704-890-2204 to schedule a cleaning. For hardwoods or laminate flooring, sweeping, and moping is usually sufficient. Last, we recommend for everyone moving out in advance to register a forwarding address with the USPS to ensure seamless services. This link will enable you to do so easily on your electronic device of choice. https://www.usps.com/manage/forward.htm On your scheduled move-out day, please remember to do the following: Clean your room After cleaning, please take at least two photos of your clean room and key location. Upload those photos to your dashboard (see below). If you have a physical key, leave it in the room Move out by 9:00am

Today is move in day. Yay! Let us know if there’s anything we can do to help. Which room is mine? Page one of your lease under section " YOUR ROOM - DOORS & ACCESS”, you’ll find directions to your room in the house as well as the door codes. Your signed lease is in the portal for access anytime. This is also the same page you can put in a Maintenance Request . My front door code isn’t working? When you type in the code, make sure you also hit the check mark. If that doesn’t open the lock, try: Viewing our video to see how the locks work T ext Member Support . Some newer locks they can reissue access from the office, which takes minutes. Member Support may ask for a video showing your steps to open the door and you can email it to info@CommunityRoomRental.com . My bedroom door code isn’t working? When you type in the code, make sure you also hit the # sign. If the code works, you’ll hear an audible beep for 3 seconds. That is when the door is unlocked and can be opened. When it stops beeping, it re locks. If that doesn’t open the lock, try: Watch this quick video to see how the lock works . T ext Member Support - let them know you can’t get your door open and what code you are using so they can assist. Member Support may ask for a video showing your steps to open the door and you can email it to info@CommunityRoomRental.com . House Rules - Page 5 of Lease: Resident & Guest Commitments as well as the Membership Rules — 🚨 Knowing these Rules & Commitments is critical to ensuring we set you up for success!! Wifi password is integrated into the first page of Co-Living University . The first page gives you information on your house and your Wifi password. Further pages (videos) give you more in depth information on how to get your co-living experience off to a great start. Where does your stuff go? Kitchen cabinets, pantries, and laundry rooms are labeled for your own designated space**. The label corresponds to your bedroom door label. Recommend not leaving person items in the shared space without recognizing other’s will use them thinking they are shared. Can I get cable or my own wifi installed in my room? Learn more… When is trash day scheduled? Learn more... Something’s wrong with my room, what should I do? Carpet not clean, scuffs or holes in the wall, blinds not working… our team works hard to get the room ready but sometimes they miss something. Complete your move in, but take pictures of anything and send it to our team at residents@CommunityRoomRental.com so our team can document and address asap. What’s the fastest way to get answers to questions? Go to our Help Center online and browse the hundreds of answers we have. **Not all houses have cabinets and pantry space, only where available

To help us ensure the happiness and safety of the entire Community Room Rental community, all Members are required to adhere to the Membership Rules which are listed below. These rules apply to every Community Room Rental. Violations of these rules are subject to our Three Keys Policy. Guests Due to the nature of co-living, there are no guests allowed in Community Room Rentals more than 3 days in a month . Additionally, the designated Member of the home may be present at any time. Members who wish to have a gathering of people in the house must give the other Member(s) at least three (3) days’ notice and receive their express consent to the gathering. Members may not share their entry codes with Members or non-Members. Community Room Rental rooms are single occupancy only (county code). Conduct Members are expected to always keep the property clean, both inside and out. Most importantly is to be conscious of how your actions impacts others. How would you want others to treat you in the house, and work to do the same, including: Rooms must be kept clean; help do your part in keeping pests away, Common areas must be kept free of trash and personal belongings, sinks must be kept clean and clear of items within 2 hours of use and countertops and tables must be wiped down, If the dishwasher if full of clean dishes, empty and put them away, If the trashcan is full, empty it as well Members must be always respectful of Community Room Rental staff and other Members. Disrespectful behavior (foul language, rude behavior, yelling, screaming and passive aggressive behavior) is not tolerated. Violence and threats towards other Members, guests, Community Room Rental, or its staff are strictly prohibited. No animals of any kind may be kept at the home (inside or outside) except for service animals that have been pre-approved and pre-registered with Community Room Rental. No kitchen appliances of any kind (microwaves, toaster ovens, hot plates, fryers, etc.) are permitted in bedrooms. There is absolutely no cooking permitted in bedrooms. Outdoor grills are not permitted. “Quiet Time” is observed from 10:00pm to 8:00am daily. Loud music or TV’s, slamming of doors, and loud voices are not permitted during this time. Members are expected to keep noise to a reasonable level at all other times and be conscious of other’s sleep schedules. Members agree to pay for any damage to the room or the home they caused. Household supplies consist of laundry supplies, cleaning supplies, toilet tissues, and miscellaneous household products such as dish soap, paper towels, trash bags, etc. Each Member is responsible for providing and storing their own supplies. Any HOA fines directly attributed to a Member shall be held responsible for such fines. Agree to expectations Smoking There is absolutely no smoking in the home, including the garage . Smoking is the leading cause of home-fire deaths in the US, and as such, all forms of smoking or anything causing smoke is strictly prohibited. This means no smoking tobacco or marijuana or creating any kind of combustion-created smoke (burning incense, sage, etc.). Candles are prohibited. Safety Do not open the Community Room Rental for anyone you don’t know. All Community Room Rental staff, contractors, and prospective Members will be provided temporary access codes. Replacing, altering, or damaging any locks on the property is strictly prohibited. Space heaters of any kind are prohibited in the home , as they are the second leading cause of death from home fires. The use of illegal drugs is strictly prohibited and may result in immediate Membership termination and prosecution. Possession of firearms or weapons of any kind at the home is strictly prohibited and may result in immediate Membership termination and prosecution. Using a fake identity or having another individual book a room for you is strictly prohibited and may result in immediate termination. Utilities Our Members are responsible for conserving all utilities including power, water, gas, and internet. At any time, and at the full discretion of Community Room Rental, utility costs may be passed onto the Members if utility consumption exceeds the budget for each home. Windows should always remain closed to conserve utilities. Thermostats are programed to automatically adjust the temperature between 69 and 71 at all times. Members of the house have the ability to change these automatic settings within a degree or two temporarily. Vehicles Members are only allowed to bring one vehicle to properties with open spaces. If a Member's property has a space for their car, Members are allowed only one vehicle at a property and must register this vehicle with Community Room Rental. Vehicles must be properly registered with the state. Vehicles cannot block other vehicles, mailboxes, or trash bins. Members cannot park on the grass or yard at their homes. These areas are no parking zones. When parking in a driveway, Members should make sure their vehicle does not touch a neighbor's property. Vehicles that are abandoned or blocking access will be towed at the Member's expense. Members are not allowed to do work on their vehicle at a Community Room Rental, other than changing a flat tire. Payments Using a stolen payment method is strictly prohibited. Excessive payment disputes on your account are a violation of our policy. Members must ensure that the accounts they use for payments are fully funded. Failed payments from bank accounts or refunded ACH payments are a violation of our terms. Other No furniture or fixtures may be removed from the common areas at any time. Common area furniture must remain in the common area at all times. Members may not set up cameras to record in any common areas of the home. Community Room Rental Members are responsible for taking out the trash. Trash must be placed in the proper bins. Bins must be brought out to the curb on trash day and brought back to the property once emptied. Trash days are noted by the City of Charlotte. This includes recycling and bulk trash pickup . Members may not operate a business from a Community Room Rental. This includes customer meetings of any kind inside the home or the commercial use of home resources, such as laundry or power consumption for business purposes. Community Room Rental staff, Community Room Rental’s designated contractors, have the right to enter any room in the facility at any time without notice to ensure the safety and well-being of Members and the property. Community Room Rental, Hub City Management, the subsidiaries and staff of Community Room Rental and the homeowner are not liable for the security of any Member’s personal belongings. Possession of personal property insurance is strongly recommended for Members. No foreign objects may be thrown in the toilets or sinks at any time. This includes but is not limited to feminine products, wet wipes, packaging, dental floss, and hair. Fixing clogged toilets and sinks can cost several hundred dollars and these expenses will be passed directly to the Members. Members may only inhabit the room that they are booked for. It is against Community Room Rental rules to occupy or move things into any other room in the home. Vacant rooms must remain vacant. See also Resident & Guest Commitments

Credit score above 650, no evictions in the past 3 years, and must not have excessive late payments or charge offs. Credit score’s below 650 may require a higher deposit. You can find more information on our membership requirements here.

Being a part of a co-living community is more than rules about how we are going to keep the kitchen clean. Co-living is a communal experience that helps many people thrive through shared space and shared experiences. Whatever you do, or a fellow Member does, could potentially impact others. Knowing this, there are expectations on how we agree to take care of each other: 1. Be A Good Friend – We all heard as kids if you want to make good friends, start by being a good friend. In other words, treat others as you’d like to be treated. Reacting in anger or showing petty actions will be harmful to you. Instead, find ways to make deposits in your relationships with others. At some point you’ll need to make a withdrawal, so you’ll need some goodwill built up already. 2. Expect Conflict To Happen – Nobody ever gets along with everyone, all the time. You should expect that you will have conflict with a housemate at some point. Your goal though is to find ways to exercise healthy conflict. Know that the person you are in conflict with has the same expectations given them and signed up for the same in return. So, if you see their actions manifest something different than “good intent”, then chances are you might be missing something. This is a good opportunity to outline to the other person, for example, “I know we both agreed and want the kitchen clean before we go to bed, but I saw dishes from last night still piled up, which made me think I must be missing something and wanted to ask for better understanding” 3. Engage –We’ve all encountered a time when something was misinterpreted as tone is never conveyed via text. Take the time to talk it out, preferably in person, in a calm deliberate manner where you come seeing understanding, not a pound of flesh. 4. Come To Listen – Your opinion is important, and so is theirs. The biggest conflicts we encounter are often people simply not being heard. If you have something to share, share it properly. But then prepare to listen, without reaction, until the other person has made their points. Let them be heard as much as you want to be heard. 5. Own Your Mistake – We all make them, and usually just because you caught us at a bad time (tired, hungry, other things on your mind, etc.). If you recognize what you could have done better, bring it to the table. If confronted with your mistake by a housemate, don’t deflect (i.e., well you did this…). Owning it goes a long way in reconciling. 6. Address Each Other With Respect – On the job, once a person stoops to personal attacks, name calling, or loses their temper, they automatically loose. If not their point or even the argument, they lose face. This is the same for your personal life and particularly true with housemates. If you can’t do it in the moment, take a time out and talk later. 7. Gossip Is Poison – Gossip is discussing anything negative with someone who can’t help solve the issue at hand. Gossip is unfair to everyone involved. It’s unfair to the gossipers because they must toil in a problem situation with no hope of resolution. It’s unfair to others who hear the gossip because it undermines passion for where they live. Last, it’s unfair to the person being gossiped about as everyone wants the opportunity to address grievances. If there is something negative to say, exercise healthy conflict and discuss it directly with the owner of that issue. 8. Engage Early – We often refer to this as “Kill The Baby Monster”. When issues are small, they are easy to address. When you let them stockpile, and you let the monster grow, it festers into a larger conflict that could have been easily resolved. Exercise the healthy conflict muscle here. 9. Escalated Problems/ Issues with Other Members : Before escalating it to the property manager, make sure you’ve followed all the items above. Any unresolved issues that Member may have with other Members must be brought to the attention of Owner prior to taking any legal action. Any Member may initially address the issue(s) with the Owner, and Owner agrees to have a consultation with all Member(s) involved and act as the mediator to resolve the dispute. See also Membership Rules