Help! I've got to the home but the lock won't work.

For security purposes, the lock codes for Community Room Rentals are not activated until a Member's move-in day. On your move-in day, the code listed in your lease will be activated OR you will receive a text to download the Yale app to provide access to your door(s).

See How do I get access to my room, are there keys I should get?

A lock can often be tricky to figure out the first time you use it. Here are a few tips to try when the lock code is not working.

Double check the codes provided in your lease.
Pay attention to the instructions as some doors require the numerical code as well as a # or check mark character on the lock.
Room Door: Enter the code and wait for a long beep (SohoMill) or the sounds of the door unlocking (Yale). Then turn the knob to the right. If that doesn’t work, repeat the previous instructions but turn the know to the left.

If you are still unable to access the home or your room:

Text Member Services. Describe the problem and send a photo or video as applicable. Please allow Member Services 30 minutes to respond. In almost all cases, Member Services will be able to remedy the situation in a reasonable amount of time.