It is important for the happiness and safety of the entire Community Room Rental community that all Members adhere to the Membership Rules. A violation of these rules is subject to our Three Keys Policy. 

What is the Three Keys Policy? The Three Keys Policy is our Membership rule violation policy. When Members join Community Room Rental, they have “three keys” by default. Each time a Member violates a rule, a key is removed. If a Member loses all three keys, their Membership is terminated and they will be asked to leave their Community Room Rental within 48 hours.

How do I lose a key? When Community Room Rental is notified of a potential rule violation, we look to the Leadership Team other Members in the Community Room Rental for verification. If a rule violation can be verified through either documentation or Member statements a key is removed.

What happens if I lose a key? Here are the consequences each time a Member loses a key: 

• First Key Removal: At the first key removal, Members will be reminded to review Membership Rules. Members will also receive an SMS and/or email message informing them of the key removal and corresponding rule violation.
• Second Key Removal: At the second key removal, the Member will receive a fine for the rule violation. See Fines for violations to the Membership Rules for specific dollar amounts. Members will also receive an SMS and/or email message informing them of the key removal and corresponding rule violation. They can view their keys on the Member Portal.
• Third Key Removal: At the third key removal, the Member will be terminated. Their termination will be scheduled within 48 hours of the third key removal and the Member will be notified via SMS, email, and phone call. The Member will be banned and is unable to return to Community Room Rental. 

Can I gain back a lost key? In some instances, Community Room Rental may choose to re-issue a removed key. Particularly in situations where the Member goes above and beyond to make amends.

Important Exceptions It is important to note that any rule violation involving criminal activity is subject to immediate termination outside of the Three Keys Policy. Members who have a TPO issued against them by another Member of the household will be terminated immediately. In addition, Community Room Rental will enforce a separate policy for rule violations involving violence. Please refer to What is Community Room Rental’s policy on violence occurring inside of the home?